Cookie Policy
Introduction
This Cookie Policy forms an integral part of, and must be read together with, the Privacy Policy (Section 6), Terms and Conditions (Section 1), and all other policies of Motohimalayas.com.
This Cookie Policy explains how Motohimalayas.com — a Division of HMRA Private Limited (Himalayan Monk Riders Associates Pvt Ltd.) — uses cookies, web beacons, pixels, tracking technologies, log files, and similar tracking tools (collectively, "Cookies") when you visit or interact with our Website, mobile applications, booking platforms, membership portal, customer dashboards, rider profile systems, payment interfaces, and related online services.
By continuing to use our Website or services after having been presented with this Cookie Policy and our Cookie Consent mechanism, you acknowledge that Cookies may be placed on your device in accordance with this Policy. Where required by applicable law, we will seek your affirmative consent before placing non-essential Cookies.
What Are Cookies?
Cookies are small text files placed on your computer, mobile device, tablet, or within your browser when you visit a website. Cookies enable websites and online services to:
- Remember your preferences and login sessions;
- Process and manage bookings and payments securely;
- Enhance the security and integrity of your account;
- Analyse website traffic, navigation patterns, and user behaviour;
- Personalise your experience and display relevant content;
- Improve the performance and reliability of our services.
Cookies generally do not contain information that directly identifies an individual user; however, information collected through Cookies may be linked to personal data already held by Moto HMRA, in which case it is processed in accordance with the Privacy Policy (Section 6).
Types of Cookies Used by Moto HMRA
Moto HMRA uses the following categories of Cookies across its platforms:
Category A — Essential / Strictly Necessary Cookies
These Cookies are indispensable for the core operation of the Website and cannot be disabled without compromising the functionality of the platform. They do not require consent as they are strictly necessary for service delivery. They include:
- Account authentication and login session management;
- Booking session continuity and form data preservation;
- Payment transaction security and fraud prevention;
- Rider dashboard and membership account access;
- Emergency contact retrieval during active sessions;
- Load balancing and website infrastructure stability.
Category B — Functional Cookies
These Cookies remember choices made by users and enable the Website to provide enhanced and personalised functionality. Disabling them may reduce the quality of your experience. They include:
- Preferred language and regional settings;
- Saved and remembered booking preferences and tour selections;
- Preferred motorcycle categories and route preferences;
- Membership account settings and notification preferences;
- Autofill and form persistence for repeat visitors.
Category C — Performance and Analytics Cookies
These Cookies collect information about how users interact with the Website — such as pages visited, time spent, navigation paths, error rates, and device information — to help us understand and improve website performance. Information collected is aggregated and anonymised wherever reasonably possible. Analytics providers may include:
- Google Analytics (Google LLC);
- Google Tag Manager (Google LLC);
- Microsoft Clarity (Microsoft Corporation);
- Meta Analytics (Meta Platforms, Inc.); and
- Other approved analytics platforms as notified on the Website from time to time.
These Cookies require consent where mandated by applicable law and will be activated only upon the user's selection of the relevant preference in our Cookie Consent tool.
Category D — Security Cookies
Security Cookies are deployed to protect users, the Website, and our systems by:
- Detecting and blocking suspicious or anomalous activity;
- Preventing unauthorised access to accounts and bookings;
- Identifying and flagging potentially fraudulent transactions;
- Maintaining the overall integrity of the booking and payment systems.
These Cookies are classified as essential and do not require separate consent.
Category E — Marketing and Advertising Cookies
Where applicable, Moto HMRA may use marketing Cookies to display relevant promotional content and advertisements to users who have previously visited our Website or expressed interest in our services. These Cookies may:
- Track browsing behaviour across websites and platforms;
- Measure the effectiveness of advertising campaigns;
- Deliver customised promotional content based on user interests;
- Facilitate retargeting campaigns on third-party advertising platforms.
Marketing Cookies will only be activated with the user's express prior consent, in accordance with applicable law. Users may withdraw this consent at any time through our Cookie Consent tool or browser settings.
Category F — Social Media Cookies
Our Website may incorporate social media integrations and plugins, including:
- Instagram (Meta Platforms, Inc.);
- Facebook / Meta (Meta Platforms, Inc.);
- YouTube (Google LLC);
- LinkedIn (Microsoft Corporation);
- WhatsApp Business sharing tools.
These third-party services may independently place Cookies on your device and collect information in accordance with their own privacy and cookie policies. Moto HMRA does not control such third-party Cookies and accepts no responsibility for their use or for the data practices of such third parties. We encourage you to review the privacy and cookie policies of these platforms directly.
Tour-Specific Cookie Usage
Because Moto HMRA operates Himalayan motorcycle tours and an associated membership and rider community platform, Cookies may additionally be used for the following tour and operational purposes — which are specific to this type of adventure tourism business:
- Preserving incomplete or multi-session booking forms to prevent loss of entered data;
- Remembering selected tour packages, departure dates, and route preferences across sessions;
- Storing preferred motorcycle categories and equipment selections;
- Maintaining membership session continuity across the booking and rider dashboard portals;
- Enabling emergency contact and medical information retrieval for active sessions during tour coordination;
- Supporting rider profile management, riding experience tracking, and tour history records.
Such Cookies serve operational and safety purposes and are necessary to the provision of the Company's core services.
Information Collected Through Cookies
Cookies may collect the following categories of information:
(a) Technical Information
- IP address and approximate geolocation;
- Browser type, version, and language settings;
- Operating system and device type;
- Device identifiers and screen resolution;
- Network connection type and service provider.
(b) Usage Information
- Pages and content viewed;
- Navigation paths and click behaviour;
- Referral sources and search terms;
- Time and duration of visit;
- Booking interaction data and form completion rates.
(c) Account and Session Information (Logged-In Users Only)
- Membership status and account preferences;
- Booking history references and tour selections;
- Authentication session tokens (not full passwords or sensitive credentials).
Moto HMRA does not intentionally use Cookies to collect sensitive personal data or information (SPDI) — including health records, passport numbers, driving licence copies, or payment card details. Such information is collected through separate, secured systems where required for tour operations.
Third-Party Cookies
The following categories of third-party service providers may place Cookies on our Website:
Payment Processors
- Razorpay Financial Solutions Pvt. Ltd.;
- PayU Payments Private Limited;
- Stripe, Inc.; and
- Other authorised payment processors as applicable.
Analytics Providers
- Google Analytics and Google Tag Manager (Google LLC);
- Microsoft Clarity (Microsoft Corporation).
Marketing and Advertising Platforms
- Meta Platforms, Inc. (Facebook Pixel);
- Google Ads (Google LLC);
- LinkedIn Ads (Microsoft Corporation).
Hosting and Infrastructure
- Cloud service providers and content delivery networks (CDNs) engaged by the Company.
Each of these third parties operates under its own independent privacy and cookie policy. Moto HMRA is not responsible for the cookie practices of third-party providers and does not control the information collected by such providers beyond the data processing agreements in place.
Consent to Cookies
Where required by applicable law — including the Digital Personal Data Protection Act, 2023 and the IT (SPDI) Rules, 2011 — MotoHimalayas will obtain the user's affirmative and informed consent before placing non-essential Cookies (Categories C, E, and F) on their device.
Upon your first visit to the Website, a Cookie Consent banner will be presented to you, through which you may:
- Accept all Cookies;
- Accept only essential and functional Cookies; or
- Customise your Cookie preferences by category.
Consent may be withdrawn at any time by accessing the Cookie preference settings through the [Cookie Settings] link available on the Website footer, or through your browser settings. Withdrawal of consent will not affect the lawfulness of any processing carried out before withdrawal.
Managing Cookie Preferences
Most web browsers allow you to manage Cookie preferences through browser settings. You may choose to:
- Delete all existing Cookies;
- Block all or certain categories of Cookies;
- Receive notifications when Cookies are placed;
- Restrict Cookies to specific websites.
Browser-specific guidance on Cookie management is available at the following links:
Important: Disabling or restricting essential Cookies may adversely affect or entirely prevent the following functions: Login and account authentication; Booking session continuity and form completion; Membership portal access; Payment processing; and Rider dashboard features.
Data Retention — Cookies
The duration for which Cookie data is retained depends upon the type of Cookie:
- Session Cookies: automatically deleted when you close your browser session;
- Persistent Essential / Functional Cookies: retained for up to twelve (12) months from the date of placement, or until manually cleared;
- Analytics Cookies: data retained in aggregated form for up to twenty-six (26) months, consistent with Google Analytics default retention settings unless modified;
- Marketing Cookies: retained for up to ninety (90) days from placement or last interaction;
- Security Cookies: retained for the duration of the session or up to thirty (30) days as required for fraud investigation purposes.
Security of Cookie Data
MotoHimalayas implements reasonable technical and organisational safeguards designed to protect information collected through Cookies from unauthorised access, misuse, alteration, accidental loss, or unlawful disclosure — in compliance with the IT (Reasonable Security Practices) Rules, 2011 and the DPDP Act, 2023.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and the Company does not warrant absolute security of Cookie data.
Cross-Border Data Processing
Certain analytics, cloud hosting, payment processing, advertising, and infrastructure service providers engaged by the Company may process Cookie-related information outside India, including in the United States of America, the European Economic Area, or other jurisdictions. By using the Website and consenting to non-essential Cookies, you acknowledge that such cross-border processing may occur, subject to applicable contractual protections, standard contractual clauses, or such data transfer mechanisms as are legally recognised under applicable Indian law.
Changes to This Cookie Policy
Motohimalayas reserves the right to amend this Cookie Policy at any time to reflect changes in technology, applicable law, or our Cookie practices. Updated versions shall be published on the Website and shall become effective upon publication. Where changes are material, we will use reasonable endeavours to notify active users via email or through a prominent Website notice. We encourage you to review this Cookie Policy periodically.
Contact and Grievance Officer
Any questions, complaints, or grievances regarding this Cookie Policy, the use of Cookies on our Website, or the processing of your personal data may be directed to the Company's designated Grievance Officer and Data Protection Contact.